IELTS Speaking Part-2 A bad online shopping experience you had

Talk about a bad online shopping experience you had.

You should say:

• What you bought

• What happened

• How the situation was resolved

• And explain why it was a bad experience.

Recently, I had a particularly frustrating online shopping experience that left me quite disheartened. I had ordered a sophisticated silk kimono from a well-known e-commerce site, expecting it to be delivered in pristine condition. However, the reality was far from my expectations.

When the package arrived, I was dismayed to find that the kimono's delicate fabric had been torn at the seams, making it completely unwearable. I promptly reached out to the seller's customer service team to address the issue. To my dismay, their response was far from satisfactory. They offered to send me a replacement but insisted that I cover the delivery charges for the new item. This was incredibly frustrating and felt unjust, given that the original damage was clearly their fault.

In an attempt to resolve the situation, I took to social media to publicly express my dissatisfaction. I shared a detailed account of my experience, highlighting both the damaged product and the lackluster customer service. My post gained traction and drew attention from other users, which ultimately pressured the seller to act. Eventually, they agreed to send me a replacement kimono at no additional cost.

This whole ordeal was an eye-opener for me about the pitfalls of online shopping. It taught me the importance of dealing with reputable sellers and thoroughly reading customer reviews before making a purchase. What I learned is that exceptional customer service is crucial and should not be an afterthought. Companies that overlook this aspect risk alienating their customers and damaging their reputation.

In retrospect, while I did eventually receive the replacement item, the process was far from smooth and left a lasting impression of dissatisfaction. It reinforced the notion that a positive shopping experience hinges not only on the quality of the product but also on the responsiveness and fairness of customer service.

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Table of Meanings and Translations

Phrase/Expression	Easy English	Bangla	Russian	Hindi
Disappointing experience	A bad experience that left you unhappy	হতাশাজনক অভিজ্ঞতা	Разочаровывающий опыт	निराशाजनक अनुभव
Delicate fabric	Fragile and easily damaged material	কোমল কাপড়	Деликатная ткань	नाजुक कपड़ा
Rendered unwearable	Made impossible to wear	পরিধানের অযোগ্য	Сделанный непригодным для ношения	पहनने के लायक नहीं रहना
Customer service	Support provided by a company for its customers	গ্রাহক সেবা	Служба поддержки клиентов	ग्राहक सेवा
Compounded by unhelpful service	Made worse by poor service	অকার্যকর সেবার দ্বারা বাড়ানো	Усугубленный неэффективным обслуживанием	मददगार नहीं होने वाली सेवा द्वारा बढ़ाया गया
Social media	Websites and apps where people share and interact	সামাজিক মিডিয়া	Социальные медиа	सोशल मीडिया
Publicly express dissatisfaction	Share your unhappiness openly	প্রকাশ্যে অসন্তুষ্টি জানান	Открыто выразить недовольство	सार्वजनिक रूप से असंतोष व्यक्त करना
Traction	Attention or interest	মনোযোগ	Внимание	ध्यान
Reputable seller	A seller with a good reputation	সম্মানিত বিক্রেতা	Уважаемый продавец	प्रतिष्ठित विक्रेता
Thoroughly reading reviews	Carefully checking feedback from other buyers	রিভিউ ভালোভাবে পড়া	Тщательное чтение отзывов	समीक्षाओं को ध्यान से पढ़ना
Exceptional customer service	Very good support from a company	অত্যন্ত ভাল গ্রাহক সেবা	Отличное обслуживание клиентов	उत्कृष्ट ग्राहक सेवा
Pitfalls of online shopping	Problems or disadvantages when buying things online	অনলাইন কেনাকাটার বিপদ	Подводные камни онлайн-шопинга	ऑनलाइन शॉपिंग के नुकसानों
Responsive and fairness	Quick to reply and fair treatment	প্রতিক্রিয়া এবং ন্যায্যতা	Быстрая реакция и справедливое отношение	प्रतिक्रियाशीलता और निष्पक्षता
Publicly express dissatisfaction	To openly show you are unhappy	প্রকাশ্যে অসন্তোষ	Открыто выразить недовольство	सार्वजनिक रूप से असंतोष व्यक्त करना
Smooth process	An easy and trouble-free experience	সোজা প্রক্রিয়া	Плавный процесс	सुगम प्रक्रिया
Positive shopping experience	A good and satisfactory experience while shopping	ইতিবাচক কেনাকাটার অভিজ্ঞতা	Позитивный опыт покупок	सकारात्मक खरीदारी का अनुभव

Table of Meanings and Translations

Phrase/Expression	Easy English	Bangla	Russian	Hindi
Vividly	Clearly and strongly	স্পষ্টভাবে	Ясно	स्पष्ट रूप से
Immersing	Fully engaging in something	পুরোপুরি জড়িত হওয়া	Погружение	पूरी तरह से संलग्न होना
Unique dish	A special or one-of-a-kind food item	বিশেষ খাবার	Уникальное блюдо	अनूठा व्यंजन
Traditional restaurant	A place serving food in the old or classic way	ঐতিহ্যবাহী রেস্তোরাঁ	Традиционный ресторан	पारंपरिक रेस्तरां
Specialty	A unique or standout feature	বিশেষত্ব	Специальность	विशेषता
Infused	Filled with a particular quality or flavor	মিশ্রিত	Пропитанный	मिश्रित
Rustic charm	Simple, country-style attractiveness	গ্রামের মতো সৌন্দর্য	Деревенское очарование	देहाती आकर्षण
Flavor profile	The range of tastes in a dish	স্বাদের বৈশিষ্ট্য	Вкусовой профиль	स्वाद का मिश्रण
Intriguing	Very interesting and exciting	আকর্ষণীয়	Интригующий	रोचक
Culinary adventure	An exciting experience related to food	খাদ্যাভিযান	Кулинарное приключение	भोजन संबंधी रोमांच
Memorable	Worth remembering	স্মরণীয়	Запоминающийся	यादगार
Appreciation	Gratitude or respect for something	প্রশংসা	Признание	सराहना
Connect with	To engage or relate to something	সংযুক্ত হওয়া	Связаться с	जुड़ना
Cuisine	Style of cooking or food	রান্নার ধরণ	Кухня	भोजन शैली
Tangy	Sharp and slightly sour taste	টক	Пряный	तीखा
Hearty	Substantial and satisfying	পুষ্টিকর	Сытный	भरपूर
Complex	Complicated and not simple	জটিল	Сложный	जटिल
Adventurous	Willing to try new things	সাহসী	Авантюрный	साहसी

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