Cambridge IELTS General Training 18 Reading Test 1 Answers with Explanation / What to do if your clothes, Groups for readers and writers,Mechanical Lifting ,Dealing complaints ,White storks back

What to do if your clothes have been lost or damaged by a dry cleaner

Question No.	Answer	Keywords	Location	Explanation
1	True	Dry cleaners, responsible	Paragraph 2	"Dry cleaners are legally required to take reasonable care of anything left with them."
2	False	Compensation, new item	Paragraph 4	"The maximum they’re obliged to offer you is the value of the item when it was left with them, not what it would cost to replace as new."
3	False	Receipt, amount	Paragraph 4	"You’ll probably be asked to provide evidence of how much it originally cost...The dry cleaner can then offer you a reduced amount depending on the condition of the item."
4	True	Trade association, complaint	Paragraph 6	"If the dry cleaner is a member of a trade association such as the UK Fashion and Textile Association, you can pass your complaint to them and they may be able to help you."
5	False	Independent report, free	Paragraph 6	"You could get an independent organization to look at your issue and produce a report, but this could be expensive (often around £100)."
6	Not Given	Court, satisfaction	No direct reference	No information is provided about whether most people are satisfied with the outcome of court cases against dry cleaners.
7	True	Court, six years	Paragraph 7	"There’s a time limit for going to court – from when you took the item to the dry cleaner, you have up to six years."

Groups for readers and writers

Question No.	Answer	Keywords	Location	Explanation
8	A	Share ideas, books	Paragraph A	"We are a friendly group, with everybody keen to talk about what we’ve enjoyed reading recently and make suggestions on what we should read next."
9	F	Membership, waiting list	Paragraph F	"The group is currently full but anyone interested is welcome to join the membership waiting list."
10	B	Feedback, writing	Paragraph B	"Would you like to share your writing with others and hear their constructive suggestions for how to improve it?"
11	C	One genre, science fiction	Paragraph C	"Our books are usually those written from the 1960s onwards and include feminist science fiction, cyberpunk and scientific romance."
12	F	Poems, public display	Paragraph F	"Your poems will be displayed in the library and online."
13	E	Business, networking	Paragraph E	"Every month members of this group read a fabulous business book which is then discussed when we meet."
14	B	Write a book, workshops	Paragraph B	"Have you got a book inside you but need the inspiration to get started? Build your confidence to begin formulating ideas for storylines and characters at our regular workshops."

Mechanical Lifting Equipment

Question No.	Answer	Keywords	Location	Explanation
15	CE mark	Manufactured well, CE mark	Paragraph 2, Line 2	"Equipment bearing a CE mark has been constructed to international standards."
16	Tests	Undergo, tests	Paragraph 2, Line 4	"Equipment that meets these standards will have documented instructions for tests that should be adhered to prior to using the equipment."
17	Engineer	Regular check, engineer	Paragraph 2, Line 5	"Certain types of machinery, such as cranes, must be inspected by a qualified engineer on a six-monthly basis."
18	Control measures	Risks, control measures	Paragraph 3, Line 3	"Lift plans are a type of risk assessment, whereby the possible dangers of the operation are carefully calculated, and control measures are identified and put in place."
19	Lifting crew	Consulted, Tool Box Talk	Paragraph 3, Line 5	"Before any lift proceeds, the plan should be talked over with the lifting crew during what is often referred to as a Tool Box Talk."
20	Barriers	Heavy loads, objects	Paragraph 4, Line 2	"If a load needs to be moved where workers or members of the public are present, the area must have barriers or other means to ensure no one is allowed to walk under the load while it is moving."
21	Banksman	Crane driver, directions	Paragraph 4, Line 4	"Someone called a banksman should always be used when moving heavy loads by crane. As a crane driver often cannot see the load, especially during touch-down, this person tells him or her which way to move it."
22	Injuries	Secondary lifting equipment	Paragraph 5, Line 3	"It is essential that a six-monthly visual inspection is carried out to ensure there are no signs of wear or damage to the slings and shackles."

Dealing with customer complaints

Question No.	Answer	Keywords	Location	Explanation
23	Win	Argument, win	Paragraph 2, Line 2	"Aiming to win the confrontation accomplishes nothing."
24	Expectations	Purchase, expectations	Paragraph 2, Line 3	"He or she has usually made a purchase that did not meet their expectations."
25	Solution	Calm, solution	Paragraph 3, Line 3	"The customer cannot recognise a solution until calm."
26	Policy	Solve, policy	Paragraph 5, Line 2	"One thing to keep in mind is that you should know what you can and cannot do within the policy of the business you work for."
27	Recommendation	Verbal, recommendation	Paragraph 5, Line 5	"A simple gesture like this could result in a word-of-mouth recommendation to others."

White storks back in Britain after hundreds of years

Question No.	Answer	Keywords	Location	Explanation
28	vii	Joy, opposition, creatures	Section A, Line 4	"Storks are migrants arriving after the end of winter, nesting on rooftops and happily associating with humans, and because of this they have long been a symbol of hope and new life. Yet their association with rebirth also meant they became a symbol of rebellion."
29	i	Success, enterprise, other countries	Section B, Line 2	"These young storks are part of a project to return the species to Britain, inspired by reintroductions in European countries that more than reached their target."
30	vi	Hope, restoration, storks	Section C, Line 1	"In the face of reports of unrelenting ecological loss (the UN estimates a million species are on the brink of extinction globally), the white stork’s return is refreshing news."
31	iii	Support, organisations, difficulties	Section D, Line 2	"Support from conservation bodies has been surprisingly difficult to obtain; some were hard- pressed with their own initiatives, while others were simply reluctant to stick their necks out."
32	viii	Delight, revival, public events	Section E, Line 3	"Where storks have been reintroduced, they are greeted with great happiness and some historical stork festivals have been restored."
33	ii	Emotions, actions, storks	Section F, Line 2	"A driving motivation behind the project in the UK is the aspiration that the storks’ return will spark feelings of empathy and affection from townspeople who see their nests on rooftops."

For Questions 34-37:

Question No.	Answer	Keywords	Location	Explanation
34	Sticks	Nesting, storks, Knepp Estate	Section B, Line 2	"A pair of white storks built an untidy nest of sticks in the top branches of a huge oak in the middle of our rewilding project at Knepp Estate in West Sussex."
35	Infertile	Eggs, storks	Section B, Line 3	"The fact that they were infertile and did not hatch was not too disappointing."
36	Poland	Storks, imported, breeding	Section B, Line 5	"Imported from Poland, they have spent the best part of three years in a six-acre pen with a group of other juveniles and several injured, non-flying adults, also from Poland."
37	Loyalty	Storks, Knepp, return	Section B, Line 7	"Two years ago, a young bird from Knepp flew across the Channel to France and, this summer, returned to its companions."

For Questions 38-40:

Question No.	Answer	Keywords	Location	Explanation
38	D	Monarch, rebellion, storks	Section A, Line 6	"Shortly after the restoration of King Charles II in 1660, while storks were rare but surviving, parliament debated putting greater effort into destroying them entirely for fear they might inspire republicanism."
39	C	Sussex Wildlife Trust, concerns	Section D, Line 3	"The committee of the Sussex Wildlife Trust raised doubts about the stork ever having been a British bird."
40	A	Measures, nesting sites, storks	Section E, Line 2	"The Spanish erect poles for nests along their motorways, and in Alsace householders install cartwheels for storks to build nests on their roofs."