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IELTS Speaking Part-2 A time you received bad service

Writer's picture: Fakhruddin BabarFakhruddin Babar

Describe a time you received bad service You should say:

When it happened

Where you received it

Who you were with and what happened And why the service was bad


To be perfectly honest, I feel that the standard of customer service has declined in my country over the last decade and I find I am frequently disappointed with the level of service received. I can recall a time recently though, when it was particularly poor and I have decided to talk about that time.

My family and I were dining out at a local restaurant which we had never been to before. We had booked the table for 7pm and arrived on time, only to be told that the table was not ready and there would be a 15-minute wait. We didn’t have a problem with that and got a drink while we waited. One hour later, we were still waiting and starving. We were given more drinks and told that it would only be a short wait before our table was ready. With hindsight*, we should have left. However, we remained calm and patient and at 8.30, we were shown to our table. We ordered straightaway and expected the food to arrive shortly after. Half an hour later, two of the four starters arrived, which my children ate, and my husband and I sat and waited for ours.

By 9.30pm, our first courses still had not appeared so I said enough is enough. I called the waiter over and asked for the bill. He looked flustered and said ‘your food is coming now’. Too late, I said. I was fuming by this point and just put some money on the table and left. We were all very hangry* and looked for the closest restaurant and saw a McDonald’s over the road.

Within five minutes, we were eating burger and chips and it had never tasted as good. We never went to that restaurant again and, unsurprisingly, it closed down a few months later.



Describe a time you received bad service.

You should say:

  • When it happened

  • Where you received it

  • Who you were with and what happened

  • And why the service was bad


To be perfectly honest, the quality of customer service has noticeably declined in my country over the past decade, and I often find myself let down by various establishments. One particularly memorable instance of poor service occurred when my family and I decided to dine at a new local restaurant. We had made a reservation for 7 pm, eager to try this place, which had recently opened. However, upon our arrival, we were informed that our table was not yet ready and that we would need to wait for 15 minutes.

At first, we didn’t mind this slight inconvenience and decided to have a drink at the bar while we waited. What started as a brief delay soon turned into an hour-long ordeal. Throughout this time, we were given additional drinks and assured repeatedly that our table would be ready shortly. In hindsight, we should have left when the wait extended beyond the promised time, but we chose to stay, hoping the situation would improve.

By 8:30 pm, we were finally escorted to our table. We promptly placed our orders, anticipating that the food would arrive in a timely manner. Unfortunately, our expectations were dashed when, after 30 minutes, only two of the four starters we had ordered were served. My children ate their portions, but my spouse and I continued to wait, growing increasingly frustrated.

As the clock struck 9:30 pm, our starters still had not arrived. I decided that enough was enough and called the waiter to request the bill. He appeared visibly flustered and claimed that our food was just about to be served. However, by then, it was too late to salvage the evening. I left some money on the table in frustration and we left the restaurant.

We were all quite hangry at that point, so we quickly found a nearby McDonald’s. Within five minutes, we were devouring burgers and fries, which never tasted so satisfying. That experience was a stark reminder of how important good service is, and we never returned to that restaurant. Unsurprisingly, it shut down a few months later, which, given the poor service, was not particularly surprising.

Vocabulary and Phrases

Phrase/Word

Meaning in English

Bangla

Russian

Hindi

To be perfectly honest

To speak truthfully and openly without embellishment

পুরোপুরি সৎ হতে

Если быть совершенно честным

पूरी ईमानदारी से

Declined

Decreased in quality or standard over time

কমেছে

Понизился

घट गया

Reservation

A prior arrangement to ensure a place or table is available at a specific time

বুকিং

Резервирование

आरक्षण

In hindsight

Understanding or realizing something after it has occurred

পিছনে ফিরে দেখে

Оглядываясь назад

पूर्वव्यापी विश्लेषण

Flustered

Feeling confused or agitated, often due to being under pressure

অসহায়

Смущённый

घबराया हुआ

Hangry

Irritated or angry because of hunger

ক্ষুধার্ত ও রাগান্বিত

Голодный и раздражённый

भूख के कारण चिड़चिड़ा

Devouring

Eating something eagerly and in large quantities

তৃপ্তি সহকারে খাওয়া

Поглощение

निगलना

Satisfying

Providing fulfillment or pleasure

সন্তোষজনক

Удовлетворяющий

संतोषजनक

Stark reminder

A clear and strong reminder

স্পষ্ট স্মরণ

Явное напоминание

स्पष्ट याद दिलाना

Salvage

To save or improve a situation that is failing or has gone wrong

উদ্ধার করা

Спасать

सुधारना

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